Polara Health - Windsong Center

“I started going to Polara a few years ago when I moved to the area because they could provide primary care and mental health care. The providers seem fine but office staff and medication fills have been a nightmare. I have had frustration after frustration after frustration. I just calmly tried to express my frustrstion and Rhonda told me that she knows and she hears it all day long. I told her that says something, doesn't it. She simply replied yes. They are horrible. I hate finding new providers but I have gotten an appointment for a new primary care and will need to find one for mental health care. Polara is absolutely ridiculous. I would give them zero stars if possible.”

“I've been getting great care here for a few years now. However, recently it seems that the company that administers Polara has changed. This change came along with a mandate for hours of service per day that the therapists have to meet. No shows and cancellations are not accounted for. I have been at jobs where there are requirements such as this. It does NOTHING but cause stress and sometimes sessions that are pushed hard to end after the time allotted. At said jobs, people would literally hoard general tasks so they can meet their required hours per day/week/month. This mandate also leads to rapid turnover. I'm not sure the cancellation of that mandate will have immediate results, assuming it's still in place. It's not really my place to check up on these things. I'm just a patient.”

“To the President/CEO Tamara Player — you have a sticky, nasty mess on your hands. Your staff is completely incompetent. They need their own form of mental help. Zero empathy, compassion and sympathy (for those definitely in need) of some humans that actually care. Maybe hold mandatory meetings a lot and often that speak of the core values of what Polara Health is supposed to be, because right now it's chaos. Your staff is only there for a paycheck and they make it very clear. Help, Tamara, HELP!”

“Onboarded me fine, now I'm left whipping in the wind for any requests I need to make. It's just "we'll get you over to our med team" and then I'm on the voicemail for "team happiness" and they tell me it's "72 business hours" till they'll respond. 72 business hours? If I'm understanding that right, you guys are giving me a lead time of 9 business days to give me a response? That's barely even service. Not that I got a response even by your lead time guidelines (can't say that's a big surprise). I'm sorry if you guys are swamped, but figure it out. Your service is unusable.”