Polara Health - Crisis Stabilization Unit

“I am incredibly thankful for this facility as well as the wonderfully generous & kind front desk staff I encountered there - they truly deserve every star in my power to present them with! My husband and I are not from the area but were visiting nearby, when he realized he needed a fast solution to obtain his usual medication (which he had not been able to take in 2 weeks due to loss of insurance). We immediately felt very fortunate and relieved to find a conveniently located crisis management center that was open 24/7 and also had a program for receiving free emergency assistance in regards to his mental health care. The program did require that he admit himself to the facility for the night, leaving me with the only option of spending the night in our car, parked in the facility parking lot. And given the importance of his health and the necessity of the situation, I had no objection. He was able to get through the admission process fairly quickly and gave me a call afterwards to let me know all was well and the staff had already made him feel welcome and more at ease. Unfortunately, it was not long after that point that I went to start our car and discovered the battery was dead, and my cell phone quickly followed suit. (Because even in the dry desert of AZ, you can STILL count on it pouring whenever it rains! lol) Long story short; the staff not only let me use their restroom a couple times before my husband was discharged next day, they immediately offered to help jumpstart my car as soon as they heard the situation, and even gave me a lunch sack (which, btw, contained a delicious turkey sandwich & some other goodies) since I hadn't been able to leave or do anything else for about 16 hours while hubby was admitted. We are now safe and sound back at home, and we will both be able to rest easy tonight knowing that my husband has his mental health needs taken care of for at least another month. ❤️ Thank you to everyone at Polara Health for extending your care and your hearts to a couple people who really needed it!!”

“I voluntarily checked in on a Friday and was told I would be able to speak to a caseworker and a doctor. It wasn’t until that Sunday that I actually spoke to only a doctor and that lasted all of 5 minutes. Except for the following 5 min. Physical. I had been feeling suicidal which was why I had gone in the first place. I have a nine-year-old daughter and the doctor had told me had I attempted suicide CPS would have stepped in and my daughter would’ve been taken away from me because it would’ve been considered child abuse. Talk about making me feel even worse than I already had in the first place for wanting to take my life for being in so much pain. What a horrible thing to say to me. I asked if I could check myself out since I had come in voluntarily and she said absolutely not. She wasn’t going to release me. I hadn’t felt suicidal since Saturday. And I've never wanted to leave a place so badly in my life. She said I could refuse treatment but if I did that she would get a court order to keep me there so I wouldn't be able to leave anyway. I felt like a prisoner there and had no way out. My anxiety was through the roof. I had brought in my own medication and the nurses had screwed that up every single day that I was there. I'm glad I had paid close enough attention as so many people in there were barely coherent. You literally sat in front of a TV for 14 hours a day. There was no help and no one to talk to. No type of group therapy and you weren't even allowed outside for fresh air. Talk about making a depressed person even worse. I’m not sure what they meant by a "treatment plan". But I certainly didn’t get one. And to top it all off I never did speak to a case manager. I will never check myself into another hospital again. My experience at Polara Health was beyond horrible. I feel sorry for anyone who ends up in that terrible place.”

“It's absolutely a nightmare to get anyone to answer the phone, call back, or attend a meeting *they* requested to be scheduled. I realize that they are short staffed, but there is absolutely no excuse for such a lack of communication - especially when they expect their patients to be able to clearly communicate. Perhaps they should assign 1 or 2 people to return messages, or have nurses, case managers, and social works help on their downtime.”

“On emergency the nurse wanted to make me wait all night for detox type meds because she did not want to call the doctor trying to make me sick and suffer and Maggi who works their doesn't do her job is disrespectful and theor staff made me cash pay meds for 4 months Strait shorting every month because they cannot count right or send a proper prior authorization with the script for months. They Suck I'm switching”