Sahara Behavioral Health

“If I could give no stars I definitely would but unfortunately it would not let me leave a review unless I gave them a star. This is the worst practice possible for mental health . They double book their patients and instead of being accommodating to rescheduling they make it the patient's fault. Their CEO Nicole Porter induced and anxiety attack and then proceeded to dismiss me from her practice after she had me shaking in her office. If you care about your mental health at all I would not recommend this practice to anyone”

“I have spent the last four days trying to resolve a routine medication issue and feel it is important to document my experience clearly. I was informed that while my primary provider was out of office, another provider would be available to review and continue my established prescription. That conversation took place on Wednesday. As of now, heading into the weekend, I have not received confirmation of a provider review, a decision, or a clear plan. At one point, I was advised that it would likely not be addressed until the following Monday at the earliest. This left me without continuity of care despite making multiple attempts to follow up and clearly communicating the time-sensitive nature of the request. I am not questioning clinical decisions. However, the lack of coordination, communication, and timely follow-through in this situation is concerning and does not reflect a reliable system for managing established care. As a result, I am now left to consider alternative options for care heading into the weekend, which could have been avoided with clearer communication and appropriate handling of the situation. This is being shared for the purpose of transparency and to encourage improved processes moving forward.”

“They were the friendliest and most expeditious medical staff. When we needed their help, they replied right away and were able to send us the medical records faster than anticipated. Thank you!”

“I absolutely love my doctor. However, trying to reach the staff is ridiculous. They used to be really good at answering the phones and now it's like they don't even answer them anymore. I have to call 6 to 7 times to get someone to pick up, Usually, it's more than that. The best way to get a hold of them is contacting them by email, but then you're gonna have to wait 2 to 3 days to get a response. I don't understand why they don't pick up their phone during business. I've been with the practice for over 15 years and this is the worst it's been. I don't understand”