Compass of Hope

“I am sharing my experience with Compass of Hope so that others seeking mental health care can make informed decisions before starting treatment here. I entered treatment in good faith and was actively engaged in therapy and medication management. Shortly after receiving new diagnoses, I sent a portal message to my therapist that began with the sentence, “Sending this so I can find it next session.” The message had already been discussed with my therapist minutes earlier and was clearly intended for future discussion, not an immediate crisis. Despite this context, law enforcement was sent to my home. Police arrived before any verifiable phone contact from the practice appears in my records. I provided the practice with my Verizon call history to confirm this timeline, yet they were unable to provide documentation showing a call attempt prior to the police being sent. This resulted in my treatment status being exposed within my household and caused distress to my young children who witnessed officers looking for their mother. What concerned me most was not just the incident itself, but how it was handled afterward. When I asked for documentation, clarification, and an explanation of how the decision was made, I was met primarily with defensive responses rather than patient-focused communication. It took multiple requests before I was even told how to obtain my records, and some documentation continues to be withheld while citing HIPAA. During this process, it became clear that the staff member involved in the escalation is married to the owner of the practice. While internal relationships are not inherently improper, the responses I received consistently focused on defending staff decisions rather than examining whether the situation could have been handled differently or with greater clinical consultation. From a patient perspective, this created the impression that protecting the organization took priority over understanding the impact on the patient. Shortly after the incident, I learned that my therapist was no longer with the practice. I received no advance notice, no transition session, and no coordinated continuity plan until hours after my scheduled appointment had already passed. This occurred just days after receiving new diagnoses, when continuity of care was especially important. I was also charged a cancellation fee after canceling an appointment due to the distress caused by the situation. Although the fee was eventually waived, the issue was never about money. My concern has always been whether patient care, clinical context, and therapeutic stability were given the same weight as internal policies. The practice has since issued a 30-day termination of my care due to a “breakdown of relationship.” During this time, I also experienced difficulty accessing the updated patient portal and scheduling medication management appointments, as my information had not transferred into the new system and I was not notified in advance. Mental health treatment requires trust, transparency, and patient-centered decision making. When decisions appear influenced by internal relationships and the patient’s experience is treated as secondary, that trust is difficult to maintain. Both my therapist and medication provider themselves were compassionate and helpful, but from my experience, the leadership and administrative handling of this situation did not reflect the level of patient-centered care I believe people should expect. I hope Compass of Hope reviews its procedures around safety escalation, documentation, communication, leadership review, and continuity of care so that future patients receive clearer, more supportive treatment.”

“Pamela is wonderful psychiatrist, and I will continue to see her bc she’s so wonderful! I continuly have issues over how the front end and office is run. While everyone is friendly- they don’t work efficiently The patient portal is negligible. Contacting the office and speaking to anyone is impossible. It takes weeks to get refills. I submitted 2 requests on separate days, messaged twice, and called and left a message 2 times over the period of a week and a half and still have not gotten any refills or anyone to contact me back. There’s no way to contact your doctor or therapist through their office email or phone because their constant emails of info is not in the website (and alot of them work remote) which leaves questions about medications in answered. The don’t bill you after your appointments but will wait until you have a large amount bills up them they’ll charge you at once. Not only that, but they have a variety of weight loss advertisements around the office. What does GLP1 have to do with mental health? Shouldn’t they be referring them to a doctor or med spa if they want glp1? Someone who struggles with eating disorders, and body image issue- having weight loss adds all around the office is not healthy. Overall the providers are great, but they have a high turnover rate for therapist and psychs. I can’t imagine the front end is run well between the issues I’ve had. I used to live this place but the last few months have been difficult and I hope they improve!”

“I have mixed feelings about this practice. When they first opened, they were great, and I found my wonderful therapist, who I love. I also found a psychiatrist I liked too. As time went on providers kept getting changed and leaving. Turn over rate seemed high as I was given 3 different psychs in a year. I see Pamela now, who is great! Hopefully I can continue seeing her 🤞 Also, they started advertising for GLP 1/ weight loss meds/ shots in their office. Which I think is a bit odd for a therapy office, considering it’s supposed to be about healing, acceptance and self acceptance. But they have weight loss advertisements? Overall they’re nice, and if you find a great therapist with them that’s even better! Pam is a rock star. But maybe it’s not the best for for everyone’s”

“DO NOT use this company. They are not upfront with costs. Was told we could receive a superbill for insurance then all of a sudden 12/30/25 we couldn’t use insurance. I said okay since I was charged $2100 instead of $3600. When I paid I even asked the receptionist if this was the full price and she said yes. After our final appointment I was charged another $1600. I called multiple times and could not get a human on the phone or a call back(still haven’t). I was sent an email from Jamie in their billing department asking if I had an email stating the cost was $2100 which I did not but I also didn’t have an email stating I was being charged $3700. I know they messed up because I was randomly reimbursed $150…. Place is a scam. I would never have paid the $3600 for the testing we had done. Please do not bring your loved ones here.”